Met een dergelijk duur product en beperkte, superexclusieve klantenkring, zou je verwachten dat Koenigsegg zijn klanten dermate pampert dat er nooit een negatief woord uit komt. Echter, sommige mensen laten zich niet temmen, en gisteren raakte de poep de ventilator in een forumstrijd tussen een miljonair en Koenigsegg.
Toegegeven, rich boys zijn doorgaans niet de makkelijkste, meest meegaande mensen. Om veel kapitaal te vergaren kan het helpen als je eigenzinnig bent, en weinig pikt. Een forumlid van het welbekende Luxury 4 Play liet de bom gisteren barsten, en noemde zijn Agera R ‘a hunk of shit’. Geen lekker comentaar voor een autobouwer die nog maar 100 wagens heeft afgeleverd en veel waarde hecht aan goede beeldvorming.
We gaan het hele verhaal niet opnieuw oplepelen, dat heeft Jalopnik al gedaan. Mocht je geïnteresseerd zijn in deze bitch fight, en of het PR-team van Koenigsegg (dat het forum sponsort) dit had kunnen voorkomen, lees het dan even door.*
Is het een verwende superdouche die zich aanstelt, of moet dit door de Zweden toch echt serieus worden genomen? Ik denk dat ik die Agera S nu maar ga afbestellen..
UPDATE: de reactie van Koenigsegg:
It is a bit unorthodox doing this in public. But given the customers internet presence, regarding the situation, we feel we have to respond openly.
When we accepted this order we had to invest in US homologation and implement ESP and new engine management systems etc. Making the car build more time consuming than normal.
The car had one specification at the beginning of the build. Items and specialization kept on being added throughout the build, pretty much to the last day on the production line. This caused delays and we really tried to please every input and whim from the customer. In the end, hardly charging him anything for all the extras, as we were becoming late with the car…
I guess we should have been clearer, that adding customization adds time to the build of the car.
However, to put it into perspective, it was almost exactly one year from when we received the order to build the car, to when we agreed to return the customers’ deposits with interest, after already having built the car and certified its ESP system etc. Meaning almost all costs taken and the payments returned in one year time period, due to that the customer was not willing to wait any longer
Please consider that usually it take even longer than this to order most standard, run of the mill, supersports cars. Unfortunately, this customers patience, ran out, much sooner than that.
When the car arrived to the Pebble Beach weekend there was paint blemishes on the corner of the front right side of the bonnet.
The paint issue was not there before the car was flown over from Sweden to the US. It would not pass our PDI in that state.
The damage was rectified locally directly after the show at our expense. We also offered the customer to take the car back to Sweden to our paint shop if he wanted us to.
At the show the roof panel got a very small scratch. Possibly from handling it. Fortunately the small scratch was located on a clear lacquered carbon area on the inner edge of the removable hard top. Given this it was hardly visible and simple to correct, directly after the show.
There was nothing else wrong with the paint finish. There are countless of picture of the car on the internet, in detail from the show to testify this.
As correctly stated by the customer, the car was only setup for show and not for driving.
Even though the car was not ready for delivery and the car was not paid in full, we wanted the customer to see and get close to the car, partially due to the delays. This, and because, both we, as the manufacturer and the customer, wanted to show this wonderful car to the public.
Understandably the customer wanted to drive the car and therefore arranged dealer plates. We were not so keen on this happening as the car was not fully ready. This was explained to the customer. This was the only time the customer ever drove a Koenigsegg car.
Given all the new systems for the US, we still needed time implement the correct software, in order to set up the car properly. The software setup was later finalized in Sweden with a Koenigsegg test car and implemented into the US production car when it was ready.
Around three months after the Pebble Beach event we accepted the customers wish to walk away from the purchase. Given that we had other customers waiting for deliveries, this car became a possible option to sell to them. The delays was partially caused by all custom options, but also due to delays in the US homologation procedures.
It is unfortunate, in this case, we have had an unhappy customer. We will for sure do our outmost to avoid it happening again.
We will continue to strive to build the most exciting cars on the planet for our esteemed customers.
Thank you for your interest in this matter.
Koenigsegg Automotive AB
*Houd er wel rekening mee dat de bron vuistdiep in videochannel “Drive” zit, en dat datzelfde Drive voor uren aan documentairemateriaal in de Koenigsegg-faciliteit heeft geschoten.